We hope that you will never find reason to return a product, however, we acknowledege that from time to time this will arise. If there is any reason you are not completely satisfied about your Baltic Rituals purchase, we are happy to offer a refund on unpoened and unused, full- price items within 14 days of your original puschase date.

Before contacting us about your return please read the information provided below.

Unless a manufacturing defect is present, we cannot accept returns of products that have been lit or used.

Return goods must be unused, unopened and in a re-saleable condition.


To succesfully start procced return please using this link: Download a returns form


Exchanges will be processed within 3-6 work days from the original date the returned goods are received. Returns charged will be applied for any exchange; these will be charge at the standart rate. The buyer has to pay returning posting. 

You will be responsible for paying for your own shipping costs returning item. Shipping costs are non-refundable. If you receive a refund, You will be refunded only the value of the products without shipping. 


Our returns address is:

UAB Mediola

Radvilu Dvaro str. 4




For further questions please contact our customer care at 837 20 11 66 or email claim at: